Shipping policy

Domestic Shipping Policy (India)

1. Shipping Charges & Delivery Time
   • Once an order is placed, it takes 1 to 3 business days to dispatch. After dispatch, the estimated delivery time is 4 to 5 business days, depending on the location.

   • The estimated total delivery time is 7 to 15 working days.

   • Tracking details will be shared once the order is shipped.

   • Delays may occur due to unforeseen situations.

2. Order Cancellation Policy

   • Orders can be canceled within 24 hours of placing the order.

3. Return & Refund Policy

   • If you receive the product and do not like it, you can return it within 2 days.

   • Customers must email the courier receipt to Sulakshmisarees@gmail.com and bear the return shipping costs.

   • The product must be returned in its original packaging and in unused condition.

   • A strict quality check will be conducted upon receiving the returned product.

   • Refunds are applicable only for the product cost, not for shipping charges.

   • No exchange policy is available for domestic orders.

4. Customization Orders

   • Once a product is sent for customization, it cannot be canceled.

   • If customization is opted for, cancellation is possible within 48 hours only.

For any queries, please contact us at Sulakshmisarees@gmail.com.
Kimora reserves the right to modify the policy at any time.